If you earnestly believe that you were sold a used battery but paid for a new one, Billk, you should followup with the company. Until then, use an inexpensive float charger like a Schumacher SC-600A and fully charge the one you've got. After all, it's been in prolonged storage and maybe topping-up protocol at the vendor has taken a hike during all the contagion chaos. My sense is that once it's topped-up and the Brick is ridden, you'll discover that it loses its charge at an appropriate rate when not in use.
Ride on!